What you can expect from us

When making arrangements, you can expect us:

  • To talk to you about where and when your treatment sessions will take place.
  • To do our best to tell you before your treatment sessions if we need to cancel.
  • To give you telephone numbers so you can leave a message about your sessions at our office.
  • To give you details of organisations that you can contact in an emergency.
  • To arrange an interpreter if you do not speak English.
  • To take into account any needs you have when attending your treatment sessions.

When offering a talking therapy treatment, you can expect us:

  • To talk to you about your emotional health needs and to recommend the right treatment for you.
  • To offer you a treatment that has been shown to help people with your problem(s).
  • To talk to you about this type of treatment and how it may help you.
  • To tell you about other types of talking therapy treatments and how they could help you.
  • To tell you about different ways of helping other than talking therapy treatments.
  • To tell you about other organisations that can help and support you.

When working with a therapist, you can expect us:

  • To provide you with a therapist who is trained and supervised in the type of therapy treatment you receive.
  • To talk to you about how many sessions we can give.
  • To offer you a professional relationship. This means your therapist is not allowed to have any relationship with you other than a professional one either during or after treatment.
  • To tell you if your therapist is in training.
  • To get your agreement if we ask you to take part in research.
  • To tell you when and why we would end treatment, such as times when your safety or the safety of others would be at risk.
  • To be open to your comments about the service you have been given and to explain how you can give routine feedback, raise concerns or make a complaint.

When keeping your information private, you can expect us:

  • To keep the personal information you give to us private and, except in unusual situations, to not share this information with anyone else.
  • To tell you when your information would not be kept private, such as when someone is a danger to themselves or others, or when a child is at risk.
  • To tell you what information will be shared with others, and who this will be shared with, such as your doctor.
  • To tell you how notes about your treatment sessions are kept.