To self-refer yourself to the service please click HERE.
What to expect when referring yourself
We offer our therapy treatments at our centres throughout the city - including north, central and south Liverpool - and at selected GP surgeries and community locations.
What to expect when attending our clinics
Dale Street Clinic
Our offices are open Monday to Fridays, 8am to 6pm.
We offer our therapy treatments at various times from Monday to Friday, including evening appointments.
At Talk Liverpool we work with a range of different people, with varying needs. We strive to meet any specific communication needs where possible for those we support. We will record any communication needs on our secure patient records system (IAPTus) meaning anyone working with you will be able to see whether any adjustments are needed.
Resolving issues and making complaints
We always try to provide the best possible care. However, we know we don’t always get it right. If you have concerns or an issue that you would like to be resolved please phone us at Talk Liverpool in the first instance and ask to speak to a manager. You can also use our Patient Advice and Liaison Service (PALS) by emailing PALS@merseycare.nhs.uk or visiting http://www.merseycare.nhs.uk/contact-us/patient-advice-and-liaison-service/ for more information.
If you remain dissatisfied, you can contact Complaints either via email on firstname.lastname@example.org, or in writing to Complaints Department, Mersey Care NHS Foundation Trust, V7 Building, Kings Business Park, Prescot, L34 1PJ. Alternatively, you can visit http://www.merseycare.nhs.uk/contact-us/complaints/ for more information.