Social Media Policy

Social Media Policy

Twitter and Facebook

Talk Liverpool uses Twitter and Facebook, free messaging services offered by third parties, as tools in its efforts to communicate clearly, quickly and in an engaging manner to people interested in our work. You can follow us:


Facebook and Twitter content delivered by Talk Liverpool includes (but is not limited to):

  • links to news releases, blog posts, videos, guidance and other approved, publicly available Mersey Care and Talk Liverpool material
  • links to relevant information produced and published elsewhere (work of other NHS organisations, patient organisations, researchers, news organisations and others). This can include videos, blog posts, and retweets (RTs) from other Twitter users. (See below for our policy on RTs.)
  • interesting facts, quotes or observations related to our work
  • topical questions related to our work intended to provoke discussion

Retweets (RTs) and Likes

Tweets we repeat (RTs) and posts we like do not imply endorsement on the part of Mersey Care or the Talk Liverpool team. We may retweet news, links and personal observations we believe are relevant to the work we do.


Mersey Care’s decision to follow a particular Twitter user or page does not imply endorsement of any kind. We follow accounts on Twitter and like Facebook pages that we believe are relevant to our work. This could include following the Twitter accounts of companies and other commercial enterprises (and/or their employees) who comment on Mersey Care and Talk Liverpool related issues.


We commit to updating and monitoring our Twitter and Facebook accounts during regular office hours: 09:00 – 17:00, GMT. However, like many Twitter and Facebook users, we may monitor and respond at other times of the day. We accept no responsibility for lack of service due to Twitter and Facebook downtime.

@Replies and Direct Messages

We will read all @replies and Direct Messages sent to us and, when possible, will respond to them. Please note that, due to the volume of traffic on our Twitter account, it is not always possible to respond and we encourage users to use other ways to contact us if their question or comment requires urgent attention.

Complaints, Media Requests and Personal Issues

We encourage you to follow traditional channels to make a media request, Freedom of Information (FOI) request or complaint. See details of other ways to contact us.

Staff Tweeting

Some Mersey Care staff tweet under their own names or pseudonyms. Despite their professional affiliation with Mersey Care and/or Talk Liverpool, their tweets do not represent the official position of the Board, and should be considered the product of each individual as a private citizen.

If you have questions about this policy, please contact: