Talk Liverpool Performance Data
How did we do in February 2021?
All data is provisional data due to a delay in published statistics from NHS England.
Who do we receive referrals from?
Once we receive the referral...
Referral Received to First Assessment
- 75% of patients should receive a first assessment within 6 weeks (42 days) of the referral being received into the Service
- 95% of patients should receive a first assessment within 18 weeks (126 days) of the referral being received into the Service.
In Talk Liverpool
- Both 6 week and 18 week targets are consistently met, the current average wait from referral to first Assessment is 11.7 days. See graph below for past 12 months worth of data.
Average Waiting times from first Assessment to starting Treatment
Following Assessment with the Service either by telephone or face to face, the service aim to get patients into treatment within 8 weeks of the Assessment taking place.
||Average wait in weeks
Notes: Actual waiting times will vary according to a number of factors. Waiting times may vary according to the type of treatment being recommended. Waiting times are likely to be longer than the average where people have particular requests regarding location or time, particularly for evening appointments.
More people, get better quicker with Talk Liverpool
What does this mean?
The number of Did Not Attend (DNA) and cancellations equates to 17.6 full time therapists time being lost across the month*
This means on average an extra 191 patients could have started treatment and therefore reduced current waiting times
* This is based on a Therapist delivering 24 contacts per week.
Recovery Rates - What is Recovery?
Recovery is measured using a series of questionnaires that are filled in at each appointment with your therapist. To be deemed "In Recovery" you must have attended a minimum of two appointments and your scores at the first and last appointment will be counted. Your first scores must be above a certain threshold and the final scores below that. If all of that is met, you will be classed as "In Recovery". You do not need to complete your agreed treatment to be classed as "In Recovery".
However as the graph shows below, you are more likely to recover if you complete your agreed treatment with Talk Liverpool
This month, 84.3% of people who fully completed their treatment recovered
Further more detailed definitions of Recovery can be found on NHS Digital and NHS England Websites.
Friends and Family Results
A link to the questionnaire is sent to all patients via email, patients are asked to rate their experience of the service based on the following criteria -
|Neither good nor poor
Talk Liverpool website information
5936 people accessed the website in the month
Of those accessing the website 88% were new users
All data is provisional data due to a delay in published statistics from NHS England
To view current or previous months data as a PDF document please click the links below :
APRIL 19 Data
MAY 19 Data
JUNE 19 Data
JULY 19 Data
AUGUST 19 Data
SEPTEMBER 19 Data
OCTOBER 19 Data
NOVEMBER 19 Data
DECEMBER 19 Data
APRIL 18 Data
MAY 18 Data
JUNE 18 Data
JULY 18 Data
AUGUST 18 Data
SEPTEMBER 18 Data
OCTOBER 18 Data
NOVEMBER 18 Data
DECEMBER 18 Data
JANUARY 19 Data
FEBRUARY 19 Data
MARCH 19 Data
OCTOBER 17 Data
NOVEMBER 17 Data
DECEMBER 17 Data
JANUARY 18 Data
FEBRUARY 18 Data
MARCH 18 Data